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You are just one of a legion of people with unwanted charges. MS has to keep it's profit's up somehow.
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Yes, according to reports we have seen this will likely be a long drawn out fight to get your money back.
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The MS system has not been allowing people to cancel "free trials", so they are billed for subscriptions, then when they try to cancel they are told the cannot do the cancel or get their money back.
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https://support.microsoft.com/en-us/help/4027815
Check out answers to some common questions:
· Track your order from Microsoft Store
· Cancel or turn off recurring billing for a Microsoft subscription (and get refunds)
· Turn on recurring billing for your Microsoft subscription
· Change how you pay for a Microsoft subscription
· For more help with orders and purchases, visit Microsoft Store help
· Get technical or download support
http://windows.microsoft.com/en-us/windows/about-refunds
When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option.
You can see the status of your refund on the Order history page (learn more).
To address unexpected charges, first see What to do about unexpected charges from Microsoft. If you don't see the cause for your unexpected charge, you can select the Contact us link at the top of the page, or you can contact Microsoft Store support.
https://twitter.com/meslin/status/1225834920611848192
Three weeks ago, I ordered a box of boxes via @amazonca . Specifically, I ordered a package of 25 boxes, each 6x9x6 …
When the delivery arrived at my door, it was a box of Chocolate Sea Salt Granola packets.
It goes on from there to a sad tale of automation gone wild and “Helpless” help desk
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